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FAQs/ Feedback General NBCSports Live Extra Information

Q: What do I need to watch video on NBCSports.com/LiveExtra?
A: In order to watch any video on NBCSports.com/Live Extra, you must install the latest version of Adobe® Flash® (supports v10 and above). Adobe® Flash® will provide you with the best NBC Sports viewing experience including HD quality video, DVR controls and much more.


Q: What are the minimum web browser and/or hardware requirements for viewing video on NBCSports.com/Live Extra?
A: Minimum Browser Compatibility:
  • Internet Explorer 8 (32 or 64-bit) and up
  • Firefox 3.6
  • Safari 5
  • Chrome 16
Internet Requirement:
  • Broadband connection with 500+ Kbps
PC Specific Requirements:
  • Platform: Windows XP (32 or 64-bit)/Windows 7 (32 or 64-bit)
  • Processor: 500MHz or faster
  • RAM: 128MB or more
  • Video Card: at least 64MB of video memory
  • Sound Card: at least 16-bit
Mac Specific Requirements:
  • Platform: Snow Leopard or Lion
  • Processor: 1.83MHz Intel Core Duo or faster
  • RAM: 128MB or more
  • Video Card: at least 64MB of video memory
  • Sound Card: at least 16-bit
Q: Is video on NBCSports.com/Live Extra available in HD?
A: Yes, this online content is available in HD.


Q: Can we watch video on NBCSports.com/LiveExtra outside of the United States?
A: Due to broadcasting regulations, NBC is only allowed to show NBC Sports content on the internet in the United States and U.S. Territories. Users outside of these locations will still be able to access an extensive set of non-event video content on NBCSports.com.


Q: Is it possible to watch the video in full screen?
A: Yes, you can click on the 'full screen' button that is located on the lower right corner of the video player control bar.


Q: What do I do when the video doesn't start, and is showing a spinner or black screen, or an error message.
A: Try the following steps:
  1. Refresh your browser
  2. Upgrade your browser (Older browsers might not be offering you the premium in speed and security to view this content).
  3. If you would like the best viewing experience, we recommend that you upgrade to the most recent version of your browser. You can select from the following supported browsers:
  4. Update Flash. Our video content is streamed through Adobe® Flash® player. We suggest
  5. Before installing Adobe® Flash®, you will need to first uninstall any older versions you currently have running on your computer. To do so, download Adobe's official uninstaller (Make sure to select your correct operating system, and then "Uninstall Flash.")
  6. Now that you've uninstalled the older version of Adobe® Flash®, follow Adobe's instructions for reinstalling the most recent version. The download option is on the right-hand side of the page.
  7. Once you have downloaded the file, please exit your browser first, and then install the upgraded version of Adobe® Flash® to your computer.
  8. Finally, open your browser again and return to the video you wish to view. You should now be able to successfully watch videos.
Q: The video stops playing completely.
A: Try the following steps:
  • Refresh your browser.
  • Clear your browser's cache and cookies. If the browser you're using or a page you're viewing is displaying problems, try to clear the browser's cache. If that doesn't fix the problem, try to clear the browser's cookies.
Q: I cannot hear any audio.
A: Try the following steps:
  • 1. Refresh your browser.
  • 2. If refreshing didn't help, try the following:
  • 2a.Adjust the volume control on your computer and speakers.
  • 2b.Adjust the volume control located in the lower left corner of the Player.
  • 2c. Restart your internet browser (Internet Explorer, Firefox, Chrome, etc.)
  • 2d.Ensure that the volume is turned up on other video players, such as Quicktime, Real Player, or Windows Media player, as this might affect the video player sound.
  • 3.If you still have no sound when playing the video, you may want to try the steps below (in order):
  • 3a.Install the latest version of Adobe® Flash® after removing any old versions you have installed.
  • 3b.Allow third-party Adobe® Flash® content on your computer:
  • 3c.Visit the Adobe® Flash® Global Storage Settings Panel.
  • 3d.The Adobe® Flash® Player Settings Manager should display.
  • 3e.Check the box labeled: "Allow third-party Adobe® Flash® content to store data on your computer."
  • 3f.To ensure the check is accepted please click one of the tabs at the top of that box and then click back to the (Global Storage Settings Panel). The box should still be checked.
  • 3g. Once this is completed, close all of the browser windows and try re-playing the Live Event.
  • 3h.Check your Antivirus and Firewall software to see if you're blocking third party Adobe® Flash® content.
Q: My video is choppy or it keeps buffering.
A: Try the following steps:
  • 1. Refresh your browser
  • 2. Quit your browser application entirely (Ctrl+Q in Microsoft Windows or Command+Q in Mac OS), quit all other unnecessary applications running on your computer, then restart your browser. Avoid using multiple tabs.
  • 3. If using wireless internet (WiFi), connect directly to your modem or router with an Ethernet cable.
Q: What is "Live Streaming" video content?
A: NBCSports.com/LiveExtra and its mobile/tablet applications will be the exclusive sources in the U.S. for LIVE video coverage of sports that NBC, NBC Sports Network broadcasts. For details regarding access to live streaming content, click here.


Q: What is required for access to view "Live Streaming" video content?
A: You can access live streams of EVERY NBCSports event, with a cable, satellite or telco TV subscription that includes NBCSN. There is no additional charge for this service, simply login to NBCSports Live Extra using the Username and Password you use on your providers website. If you do not have, or do not know your Login information contact your service provider.


Q: What is Adobe® Flash®?
A: Adobe® Flash® Player is a cross-platform, browser plug-in that provides uncompromised viewing of applications, content, and videos across browsers and operating systems, such as the content you will view on NBCSports.com/Live Extra. You can learn more about Adobe® Flash® at www.adobe.com/products/flashplayer.html


Q: I have an older version of Flash installed on my machine. Do I need to upgrade?
A: Yes. The NBC Sports video player uses new features only available in Adobe® Flash® Player 11. Adobe® Flash® is a small download and installs quickly. Adobe® Flash® Player 11 is backwards-compatible with previous versions of the Flash player.


Q: Will I have to restart my browser after installing Adobe® Flash®?
A: Some users will be prompted to restart their browsers if they are upgrading from a previous version of Adobe® Flash®. In most cases, users will not have to restart their web browsers after installing Adobe® Flash® Player 11.


Q: How do I uninstall Adobe® Flash®?
A: See the Adobe® Flash® support page by clicking here


Q: I have run the Adobe® Flash® installation program several times but the website is asking me to install again; what do I do?
A: Some users will not be able to upgrade Adobe® Flash® due to their OS settings. If you are seeing this issue then you should follow these steps:
Q: I am experiencing issues playing video, does it matter that I have blocked 3rd party cookies?
A:Yes, you will need to unblock 3rd party cookies, in order to view video. In current versions of Firefox, for instance, follow these steps:
  • 1. In the Firefox menu bar, go to Tools > Options
  • 2. In the Options screen, select Privacy
  • 3. Make sure that both "Accept cookies from sites" and "Accept third-party cookies" are checked.
  • 4. In the "Keep until:" dropdown, select either "they expire"or "I close Firefox"
  • 5. Click OK to close the Options screen.
  • 6. Force-reload the page by doing Shift-Reload (Hold down the Shift key on the keyboard, while clicking the Reload button in the browser's button bar.)
  • 7. The videos should now play successfully
Q: I get a "Video not loading" error that doesn't go away, what do I do?
A: Try the following Steps:
  • 1. Check your 3rd party cookies. You need them enabled (in Firefox, Chrome and Safari you set it directly, in IE you need to set a privacy level of "Medium High" or lower)
  • 2. Check to see if you have an anti-virus, anti-malware or other proxy software (such as Net Nanny) running on your machine or corporate/campus network that may be blocking (or impacting) access to the streams.
Mobile/Tablet FAQs:


Q: Can I watch NBC Sports video content on my mobile device?
A: You can watch live events within our Live Streaming application. For more information, check out all of our mobile and tablet application offerings here: http://stream.nbcsports.com/liveextra.


Q: Is there an NBC Sports Mobile or Tablet Application available?
A: Yes, there are two applications available for download on your iPhone, iPod touch or Android handheld device and your iPad or Android tablet device. To see our full mobile application offerings, please check out this link: http://stream.nbcsports.com/liveextra


Q: How do I unlock access to the live video coverage in the NBCSports Live Extra App?
A: To access content on NBCSports Live Extra you will just need to verify your cable, satellite or telco TV subscription that includes NBCSN. There is no additional charge for this service, simply login to NBCSports Live Extra using the Username and Password you use on your providers website. If you do not have, or do not know your Login information contact your service provider.


Q: Will there be a cost to download the NBC Sports Mobile and Tablet Applications?
A: No, all of the mobile and tablet offerings for NBC Sports will be free.


Q: What will be the minimum and optimal operating system requirements for using the Mobile and Tablet Applications?
A: The NBC Sports Mobile and Tablet Applications will support iPhone, iPod Touch, and iPad devices running on iOS 5.0 and above, and select Android handheld and tablet devices running on an operating system of 2.2 and above. To ensure the best user experience, make sure that your device has the most recent operating system.


Q: Can I watch live video on my mobile or tablet device if I am outside of the United States?
A: Due to broadcasting regulations, NBC is only allowed to show NBC Sports content on the internet in the United States and U.S. Territories. Users outside of these locations will still be able to access an extensive set of non-event video content on NBCSports.com.


Q: In the NBC Sports Live Extra Application, the video on my device keeps buffering or is of poor quality. How can I fix this?
A: Watching video is available via a 3G or 4G connection, but to experience the highest quality of video, connect to a WiFi signal. You can also improve your video quality by making sure you have installed the latest operating system onto your device.


Q: When I load the NBC Sports Mobile and Tablet Applications, an error message displays saying I do not have a data connection. What does this mean?
A: If you are receiving an error message stating there is no data connection, make sure you are connected to a 3G, 4G or WiFi network. You can check the status of your connection in the Settings section of your device. Note: If your device is in "Airplane Mode", you will not have a data connection and will need to turn the setting off. Video will work with 3G or 4G connection, however, to experience best video quality connect to WIFI network when available.